Our LyL points ( luggage lockers ) are 100 percent secure, monitored by video surveillance 24 hours a day, 365 days a year, and equipped with an alarm system that can mitigate possible breaches to both the facility and the individual locker luggage.

If your luggage has a problem with damage or otherwise at one of our LyL points, please contact us immediately from here so that we can process your request and proactively take action on it. from here so that we can process your request and activate proactive action on it.

However, we encourage our customers to check the actual locking of the locker after inserting their belongings and luggage, especially when they contain valuables.

For any information regarding prohibited items we encourage you to check our terms of service , as certainly items listed as prohibited and banned are excluded from any possible form of warranty. terms of service , as certainly the items listed as prohibited and banned are excluded from any possible form of guarantee.

We know how to secure your belongings and luggage in our LyL points, considering that the security of your luggage is our top priority, we recommend that you do not deposit travel documents, keys, or electronic devices inside the lockers that could be essential in the continuation of your trip.

How to Apply for Warranty

If you have questions or need to contact us regarding theft or damage, please email us at info@lockyourluggage or use our contact form info@lockyourluggage or use our contact form

Please provide us with confirmation of your reservation, your contact information, and a detailed explanation of what happened.